Sentillus provides digital market research reports, industry intelligence, competitive analysis, and custom research services. Every purchase is handled with a commitment to transparency, secure transactions, and professional customer support.
Our Commitment
Every report is prepared to support informed business decision-making through structured research, verified industry information, and professional analyst review.
Customer satisfaction remains an important priority. Support requests are evaluated promptly to resolve delivery issues, licensing questions, or genuine purchase concerns.
Digital Product Policy
Market research reports sold through Sentillus are delivered digitally through email, download access, or another agreed delivery method.
Completed digital deliveries are generally considered final because the purchased intellectual property becomes accessible immediately after delivery.
When Refunds May Be Available
Refund requests may be approved when one of the following situations occurs:
- Payment was charged more than once for the same order.
- The purchased report cannot be delivered because of a verified technical issue that cannot be resolved.
- An incorrect report was delivered and the issue cannot be corrected through replacement.
- Sentillus is unable to fulfill the purchased order.
Approved refunds are processed through the original payment method whenever possible.
Situations That Are Not Eligible for Refund
Refunds are generally not available after successful delivery when:
- The report has already been downloaded or delivered.
- The purchase was made by mistake after the order was completed.
- Business expectations differ from the customer’s intended use after delivery.
- Only a portion of the report has been reviewed.
- The customer no longer requires the purchased report.
- Additional Requests or customization required after purchase of report
Digital intellectual property cannot be returned once access has been provided.
Custom Research Services
Custom research projects operate under separate commercial agreements because they involve additional analyst time, research resources and project-specific deliverables.
Cancellation and refund eligibility for custom research depends on the project stage.
| Project Stage | Refund Status |
|---|---|
| Before research begins | May be eligible |
| Research in progress | Partial review may apply |
| Project completed | Not refundable |
Written project agreements take precedence whenever separate commercial terms have been signed.
Order Delivery Issues
Delivery problems can often be resolved without requiring a refund.
Contact Sentillus if:
- the report was not received,
- the download link does not work,
- the wrong file was delivered, or
- access problems occur.
Support requests are investigated as quickly as possible.
Enterprise Licensing Orders
Multi-user, enterprise, and corporate licensing purchases may involve customized pricing and contractual terms.
Refund eligibility for enterprise orders follows the signed commercial agreement whenever separate contractual terms exist.
Payment Security
Payments are processed through secure payment systems designed to protect customer information.
Sentillus does not encourage direct sharing of sensitive payment credentials through email or customer support communications.
Processing Time
Approved refunds are initiated after verification of the request.
Processing time depends on the payment provider, bank, or card issuer involved in the transaction.
How to Request a Refund
Include the following information when contacting support:
- Order number
- Purchaser name
- Email address used during purchase
- Report name
- Description of the issue
Providing complete information helps speed up the review process.
Contact Us
Refund requests and order-related questions can be submitted through the Sentillus contact page.
Contact Page: Contact Sentillus
Business inquiries regarding licensing, enterprise purchases, or custom research can also be directed through the same support channel.